Harmony Health ships physical products to customers in Canada and the United States. Shipping options and costs are shown at checkout before you complete your purchase.
Shipping rates
We charge a flat-rate shipping fee of $40 CAD per order to Canada and the United States on orders under $1,000 CAD. Orders of $1,000 CAD or more before tax qualify for free shipping, unless otherwise stated at checkout. Taxes, duties, and import fees (where applicable) are calculated separately based on your delivery address.
Order processing
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during peak periods, holidays, or for high-demand items. You will receive a confirmation email when your order is placed and a shipping notification with tracking when available.
Delivery estimates
Estimated delivery times depend on your location and carrier service levels. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, or remote destinations.
Most orders in Canada and the United States arrive within 5–12 business days after shipment, but this is an estimate only. US delivery times may vary by state and carrier.
Tracking
When tracking is available, it will be included in your shipping confirmation email. If you have not received tracking within 5 business days of ordering, contact us and we will help.
Shipping address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or failed delivery due to incorrect addresses provided by the customer. Address changes after an order is placed may not be possible once fulfillment has started.
Shipping restrictions
We currently ship to addresses in Canada and the United States. We reserve the right to refuse or cancel orders that cannot be fulfilled to the provided address or that violate applicable laws.
Lost or delayed packages
If your tracking shows delivered but you have not received your package, or if your order is significantly delayed, contact us at hello@shopharmonyhealth.com within 14 days and we will investigate with the carrier.
Contact
Shipping questions: hello@shopharmonyhealth.com
Questions about this policy? Contact hello@shopharmonyhealth.com.
These policies are provided for general information. They are not legal advice. Consider having a qualified professional review them for your specific business before launch.
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