This Privacy Policy describes how Harmony Health ("Harmony Health", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit shopharmonyhealth.com, create an account, subscribe to our newsletter, contact us, or make a purchase. We are committed to handling your information responsibly and in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
Information we collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, billing and shipping address.
- Order information: products purchased, order history, payment confirmation (payment card details are processed by our payment provider and are not stored by us).
- Account and communication data: messages you send us, newsletter preferences, and customer support records.
- Technical data: IP address, browser type, device information, pages visited, and cookies (see our Cookie Policy).
How we use your information
- Process and fulfill orders, including payment processing, shipping, and order confirmations.
- Provide customer support and respond to inquiries.
- Send transactional emails related to your orders.
- Send marketing communications where you have subscribed and consented (you may unsubscribe at any time).
- Improve our website, products, and customer experience.
- Detect fraud, protect our business, and comply with legal obligations.
Consent and legal basis
We collect and use personal information with your consent, or as otherwise permitted or required by law. You may withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us.
Cross-border processing
Some of our service providers may process or store information outside Canada, including in the United States. When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We take reasonable steps to ensure appropriate safeguards are in place.
How long we keep information
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. Checkout and payment processing occur on our secure checkout subdomain. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights and choices
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent for marketing communications.
- Request deletion of personal information, subject to legal retention requirements.
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
Children
Our website and products are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact us
Privacy questions or requests may be sent to hello@shopharmonyhealth.com.
Harmony Health
British Columbia, Canada
Questions about this policy? Contact hello@shopharmonyhealth.com.
These policies are provided for general information. They are not legal advice. Consider having a qualified professional review them for your specific business before launch.
View all policies