Refund & Return Policy

Return window

You may request a return within 30 days of delivery for most unused items in their original condition and packaging. Contact us at hello@shopharmonyhealth.com with your order number to start a return.

Eligible items

• Unopened and unused products in original packaging.
• Defective or damaged items received (please contact us within 7 days of delivery with photos).
• Incorrect items sent by us.

Non-returnable items

For health, safety, and hygiene reasons, the following are generally final sale and not eligible for return unless defective or damaged:

• Opened skincare, supplements, tea, food, or ingestible products.
• Opened or used beauty devices and personal care items.
• Final sale or clearance items marked as non-returnable at purchase.
• Gift cards.

How to start a return

• Email hello@shopharmonyhealth.com with your order number, the item(s) you wish to return, and the reason for the return.
• Wait for return authorization and instructions before shipping items back.
• Unauthorized returns may not be accepted or refunded.
• Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

Refunds

• Approved refunds are issued to the original payment method after we receive and inspect the returned item.
• Please allow 5–10 business days after we process your return for the refund to appear on your statement (timing may vary by payment provider).
• Original shipping charges are non-refundable unless the return is due to our error.
• If a partial refund applies, we will explain the amount before processing.

Exchanges

We do not guarantee direct exchanges. If you need a different product or variant, we recommend requesting a return (where eligible) and placing a new order to ensure availability.

Damaged or missing items

If your order arrives damaged or items are missing, contact us within 7 days of delivery with your order number and photos of the packaging and product. We will arrange a replacement or refund as appropriate.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel orders that have not yet shipped. Once an order has shipped, our standard return policy applies.

Contact

Returns and refund questions: hello@shopharmonyhealth.com